brunoTerms of Service
Bruno is an AI apartment and roommate concierge for New York City, operated by A&C Nightlife Vending LLC. These terms cover your use of Bruno by text message and on our website. By texting Bruno or creating an agent account, you agree to them.
SMS Terms
Program
Bruno sends text messages to help renters find apartments and roommates and tour apartments, and to send licensed real estate agents tour requests for their listings.
What messages you'll get
- Renters: replies to your messages, apartment matches, roommate matches and intro meeting scheduling, group texts with your roommates, tour scheduling, tour confirmations and reminders, and follow-ups (for example, asking how a tour or roommate meeting went, or whether you signed a lease).
- Agents: tour requests for your listings, tour confirmations and reminders, messages relayed from renters, updates about your listings, and login codes for the agent website.
How you opt in
- Renters opt in by sending a text message to Bruno's number. Bruno's first reply confirms the program and explains how to get help and how to opt out.
- Roommates invited by a renter opt in the same way: the invite link opens a text to Bruno on their own phone, and they send it. Bruno never texts a number someone else gives it.
- Agents opt in by checking the separate text message consent box when they sign up on Bruno's agent website. The box is not checked by default.
See how you opt in for the exact wording and a screenshot of the agent sign-up form.
Group texts
If you're searching with roommates, Bruno texts all of you in one group text. Everyone in the group text can see each other's phone numbers and messages. Bruno only includes people who opted in themselves, and never adds agents. Replying STOP in a group text removes only you; the rest of your group keeps searching.
Message frequency and cost
Message frequency varies based on your activity, for example how many apartments match your search and how many tours you schedule. Message and data rates may apply.
Help and opting out
Reply HELP for help. Reply STOP to cancel. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or OPT OUT. After you opt out, we'll send one message confirming it, and then no more messages. Reply START to opt back in.
For support, email [email protected].
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
See our Privacy Policy for how we handle your information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
About Bruno
- Bruno is an AI assistant. Its replies are generated automatically and may occasionally be wrong; confirm important details, such as tour times and apartment features, with the agent.
- Bruno is free for renters. The apartments are listed by licensed real estate agents, who handle showings, applications, and leases.
- Bruno doesn't give legal advice.
- Bruno follows fair housing laws. It never uses protected characteristics to match renters with apartments. For roommate matching, Bruno may use preferences you share about who you'd like to live with, such as gender or age range.
- Bruno doesn't run background checks or verify roommates' identities. Meet a potential roommate in a public place first, and decide for yourself who to live with.
- You must be 18 or older to use Bruno.